NHS Friends and Family Test (FFT)

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

The questions asked was;

“Overall, how was your experience of our service?”

has six possible response categories:

  • Very good,
  • good,
  • neither good nor poor,
  • poor,
  • very poor,
  • and don’t know

For the month of March

96% of our respondents would recommend the service

2% would not recommend

2% are passive


Responses   March February January
1 Very good   126 126 140
2 Good   22 18 21
3 Neither good nor poor   3 4 3
4 Poor   2 0 0
5 Very poor   1 3 1
6 Don’t know   0 0 0
Total   154 151 165

Comments resulting from FFT feedback

Excellent prompt service.

Lovely welcome , clear information and on time.

I came for an appointment and had other one booked for 2 days time, I was able to be seen for both appointments saving me another visit.

Always so helpful and kind .

Seen promptly by Paula HCA who was professional, courteous and friendly. Ended with a satisfactory conclusion.
Ring back service went well. Dr DeBacker was efficient and professional very happy with consultation. Thank you

If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test