NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 04 December 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of November
96% of our respondents would recommend the service
3% would not recommend
| Responses | Nov | Oct | Sept | |
| 1 Very good | 131 | 121 | 124 | |
| 2 Good | 14 | 12 | 19 | |
| 3 Neither good nor poor | 2 | 5 | 4 | |
| 4 Poor | 1 | 1 | 2 | |
| 5 Very poor | 3 | 1 | 1 | |
| 6 Don’t know | 0 | 0 | 0 | |
| Total | 151 | 150 | 150 |
Comments resulting from FFT feedback
Good courteous service as always
I think this is a fabulous GP practice, helpful, supportive, professional service
Very thorough consultation ,reassuring and unhurried further tests to be carried out. Thank you.
Because the staff are always helpful. The nurse who dealt with me was exceptional. I felt at ease.
Excellent service.
I am always treated with dignity, respect and courtesy. All staff approachable, polite and friendly. More importantly I am listed to
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test