NHS Friends and Family Test (FFT)
Last Updated: Monday, 16 October 2023Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
| Responses | July | August | September |
| 1 Very good | 179 | 218 | 379 |
| 2 Good | 38 | 48 | 75 |
| 3 Neither good nor poor | 5 | 4 | 4 |
| 4 Poor | 2 | 1 | 7 |
| 5 Very poor | 0 | 2 | 3 |
| 6 Don’t know | 0 | 2 | 0 |
| 224 | 267 | 465 |
Comments resulting from FFT feedback
Some updated comments from September feedback includes comments from our Flu clinic held on Saturday 30th September;
Nurse was very helpful and pleasant to talk to, I'm sure she'll go a long way
Lovely receptionist Prompt appointment
Flu jab was the quickest service I have ever experienced! Extremely efficient and welcoming staff and a most pleasant team of youngsters welcoming everyone on arrival at the surgery. Excellent service
Had flu jab today (Saturday 30th September), flawless system and organisation from the nurses. Friendly atmosphere I was in and out in no time. Perfect.
Pleasant, efficient staff instils complete confidence
Brilliant from receptionist, to nurse , chemist , all were very good
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test