NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 03 September 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of August
97% of our respondents would recommend the service
3% would not recommend
| Responses | Aug | July | June | |
| 1 Very good | 129 | 126 | 131 | |
| 2 Good | 15 | 16 | 12 | |
| 3 Neither good nor poor | 1 | 3 | 1 | |
| 4 Poor | 2 | 2 | 3 | |
| 5 Very poor | 2 | 1 | 1 | |
| 6 Don’t know | 0 | 2 | 0 | |
| Total | 149 | 150 | 147 |
Comments resulting from FFT feedback
Receptionist was a great help when i had a problem thank you
Nice, kind staff. Clean tidy uncluttered building. Quick and efficient and also phone appointments useful
All the staff and doctors at Cumberland house are wonderful they go above and beyond.
I was seen promptly by a very nice competent doctor who I hadn't seen before but took plenty of time to examine me and give advice. Reception staff are
ALWAYS lovely and helpful! Thank you
The Drs and nurses have been exceptional and l owe my health and life at the moment to the GPs who through fast referrals found my problems and a
cancer .
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test