Book or change an appointment



About Florey

Florey is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and Florey will get you the help you need. Florey is only available during surgery hours.

 To book an appointment:

  • Phone us Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
  • Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
  • See details of future bank holiday closures and training closures (one Wednesday each month)
  • Request an online consultation with a response within 2 working days.  

All of our appointments are actively signposted by our staff. We have a full multi disciplinary clinical team and our staff will allocate you an appointment with the most appropriate member of the team

Extended hours appointments

We also offer appointments during the evening and at weekends through the 7 Day GP Service. This is at the Family Surgery building at 107 Liverpool Road Birkdale. 

These appointments are available 5pm to 9pm on Monday to Friday, 9am to 5pm on Saturday and 9am to 1pm on Sunday. 

You can book these appointments in advance by calling the reception team.

About your appointment

When you contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By online consultation (eConsult)
Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.

Important: if you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.

How to cancel your appointment

You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
  • If you need an interpreter
  • If you have any other access or communication needs