Repeat PrescriptionsLast Updated: Monday, 16 October 2023
Important: Advisory warning – ordering by phone
The default is that the practice does not allow phone orders of medication on safety grounds.
Ordering your repeat prescription
If you have access to the internet and are comfortable using it then the easiest and safest way for you to order your repeat medication is via your NHS account.
You can access this on a PC or via the NHS app on a tablet or mobile device.
Your usual medications are listed and you simply have to click the ones you need to order.
It also helps keep the amount of time it takes to rekey information into the system when we receive your request.
Other ways of ordering your medication
All prescriptions should be ordered in writing. You can do this through:
- NHS app
- Click on the 'Get help and advice online' tab
- our reception drop off box
- emailing us directly email@example.com.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it. Ask your pharmacy if they operate an SMS notification system to let you know when your medicines are ready to collect.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription its best to call us after 10am when the phone lines are likely to be less busy.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, they can offer advice on minor illnesses such as:
- Sore throats
- Tummy trouble
- Aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.