Thursday, 07 March 2024

Patient |Access changes

Signing in | Patient Access Support Portal

We have made a change to the way users log in to Patient Access to improve security. Users will now need to input a one-time passcode (OTP) that is sent via SMS to their registered mobile number, alongside their log-in credentials.  

We have communicated with users who do not have a registered mobile number on their account about this change, but we are aware that some users may not have updated their accounts in preparation or may struggle adjusting to the new process. We will be updating guidance on the Patient Access website to support users.