NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 07 January 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of December
96% of our respondents would recommend the service
2% would not recommend
2% does not know
| Responses | Dec | Nov | Oct | |
| 1 Very good | 121 | 131 | 121 | |
| 2 Good | 21 | 14 | 12 | |
| 3 Neither good nor poor | 3 | 2 | 5 | |
| 4 Poor | 1 | 1 | 1 | |
| 5 Very poor | 2 | 3 | 1 | |
| 6 Don’t know | 0 | 0 | 0 | |
| Total | 148 | 151 | 150 |
Comments resulting from FFT feedback
Always find the staff helpful and friendly
Seen quickly, doctor was lovely and checked baby over very well. Very helpful
I have been with Cumberland house since I was little and I'm now 52 year old woman, always got my appointments and doctors and receptionists are all lovely and work so hard, very happy patient
Polite, friendly, very helpful and answered fully all my questions
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test