NHS Friends and Family Test (FFT)
Last Updated: Monday, 12 May 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of April
97% of our respondents would recommend the service
0% would not recommend
3% does not know
| Responses | April | Mar | Feb | |
| 1 Very good | 129 | 129 | 126 | |
| 2 Good | 14 | 15 | 17 | |
| 3 Neither good nor poor | 4 | 5 | 1 | |
| 4 Poor | 0 | 1 | 2 | |
| 5 Very poor | 0 | 0 | 3 | |
| 6 Don’t know | 1 | 0 | 0 | |
| Total | 150 | 150 | 149 |
Comments resulting from FFT feedback
Dr very helpful & listened to my questions & answered them. Treatment will be ongoing.
The care and patience from the Doctor was first class l wasn't rushed
Very friendly helpful staff, always putting your needs and interests first.
Love the call back facility, it seems to work really well. Receptionist very helpful, given apt, and then a simple straightforward process when attending
surgery. Plus I didn't have to wait too long!
I was looked after well and quickly by both reception staff and the nurse
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test