NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 05 November 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of August
97% of our respondents would recommend the service
3% would not recommend
| Responses | Oct | Sept | Aug | |
| 1 Very good | 121 | 124 | 129 | |
| 2 Good | 22 | 19 | 15 | |
| 3 Neither good nor poor | 5 | 4 | 2 | |
| 4 Poor | 1 | 2 | 2 | |
| 5 Very poor | 1 | 1 | 2 | |
| 6 Don’t know | 0 | 0 | 0 | |
| Total | 150 | 150 | 150 |
Comments resulting from FFT feedback
I like the e-consult process. I was able to ask for advice without hanging on the phone for ages to book an appointment and I got a response very quickly. In
this case I did need to see the doctor and he was very helpful and made a plan for what to do next.
The reception staff were friendly and helpful and so was the doctor she answered all my questions and gave me very helpful advice and support
Very understanding GP, took time to listen and understand and help with how I am feeling. Thank you
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test