NHS Friends and Family Test (FFT)
Last Updated: Monday, 05 January 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months. As of December we have changed our provider and can now capture more responses.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of December
87% of our respondents would recommend the service
5% would not recommend
8% don't know
| Responses | December | November | October | |
| 1 Very good | 775 | 117 | 131 | |
| 2 Good | 118 | 20 | 9 | |
| 3 Neither good nor poor | 47 | 2 | 2 | |
| 4 Poor | 23 | 4 | 6 | |
| 5 Very poor | 31 | 4 | 2 | |
| 6 Don’t know | 32 | 1 | 0 | |
| Total | 1026 | 148 | 150 |
Comments resulting from FFT feedback
Really good sympathetic doctor. Listened and was very understanding and helpful.
I was seen early by the doctor, he explained everything he was going to do. Also the receptionist was very helpful and friendly
I was seen promptly, nurse was friendly and professional, I felt very at ease.
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test