Practice Policies/GDPR

Sharing your Data, it's your choice 

Type 1 Opt-Out prevents information being shared outside a GP practice for purposed other than direct care.

Type 2 Opt-Out prevents information being shared outside NHS Digital for purposed beyond the individual’s direct care. (known as National Data Opt-Out)

A Type 1 Opt-Out when recorded at the GP Practice should prevent identifiable information about a patient being extracted from their GP Record and uploaded to any other organisation for purposes other than their direct care.

How to Register Type 1 Opt-Out

If a patient does not want their identifiable data to be shared outside of the GP Practice for purposes except for their own care they can register an opt-out with the GP Practice, NHS Digital have provided the attached form that can be used, which also helpfully has the codes for practices to record in EMIS.

Patients can opt out at any time, and they can change their mind. The same form can be used for either request.

To prevent this first extraction on 1st July, patient are advised to inform the GP practice by 23rd June to allow time for processing as their Opt-Out will need to be recorded on the practice system by 30th June.

Not to be confused with National Data Opt-Out (Type 2 Opt-Out)

This should not be confused with National Data Opt-Out (previously known as Type 2 Opt-Out) this is information from all NHS Organisations, e.g. hospitals and local authorities patients can opt-out online, by post and phone, details for this can be found here again patient can change their mind at any time.

If you wish to register a Type 1 Opt-out with your GP practice before data sharing starts with NHS Digital, this should be done by returning this form to your GP practice by 23 June 2021 to allow time for processing it. If you have previously registered a Type 1 Opt-out and you would like to withdraw this, you can also use the form to do this. You can send the form by post or email to your GP practice or call 0300 3035678 for a form to be sent out to you.

opt out form



GDPR 2018

All telephone calls are recorded at Cumberland House Surgery

Accessing GP Services young adults

Your on line GP record

Fair Processing Notice

Access to Record poster

SAR's electronic sign up

Telephone recording policy 

Access to records application form    (please note you can apply for access via email once this form is completed. Email to  Before records are provided you will need to produce photo ID in the practice. ALL RECORDS WILL TAKE UP TO 30 DAYS TO SUPPLY IN ACCORDANCE WITH GDPR)

Child friendly info leaflet

National Opt Out Data Programme - read here how you may be affected

NHS Constitution

NHS Constitution


DNA Policy


DNA Practice Policy


The 2015-2016 GP contract in England now requires the named accountable GP to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP's clinical judgement) to each of their patients.

The role of the named GP will not:

  • take on vicarious responsibility for the work of other doctors or health professionals;
  • take on 24-hour responsibility for the patient, or have to change their working hours:
  • imply personal availability for GPs throughout the working week;
  • be the only GP or clinician who will provide care to that patient.

The contract remains 'practice based', so overall responsibility for patient care has not changed.

The named GP is largely a role of oversight, with the requirements being introduced to reassure patients they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.

There is no condition within the requirement for patients to see the named GP when they book an appointment with the practice.

Patients are entitled to choose to see any GP or nurse in the practice in line with current arrangements.


Fair Processing Notice

Fair Processing Notice

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:


  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. Click here to read a copy of our Publication Scheme.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.



Complaints Form


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


Consent policy 

 Click here to access our consent policy