Non-NHS Services

Migrant information service launches

The COVID-19 pandemic, and the various measures the government has taken to combat it, has changed almost every aspect of life for people living in the UK, including the country’s diverse migrant community.

The International Organisation for Migration (IOM) UK has designed a COVID-19 Migrant Information Service to provide extra support to migrants in the challenging context of the Covid-19 crisis.
The service includes:

  • a multilingual website
  • a telephone service 0800 464 3380.
  • Information to migrants living in the UK on 5 key topics: health, work, benefits, visas and immigration, housing and homelessness.

The website also provides an overview of the various governmental and non-governmental support schemes that are available to migrants.

Finally, it provides signposted information for users to get further information and/or begin the process of accessing support.

The website is currently available in many languages: English, Spanish, Portuguese, Romanian, Arabic, Chinese, Albanian and Vietnamese, with Polish to be added soon.

The telephone service provides information to callers in any language, and is available on Freephone 0800 464 3380.

For a range of resources relating to the service, click here.

The Life Rooms Sefton Pathways Service 

Resources for people with dementia and their carers

Alzheimer's Society July 2020 activity pack

Dedicated app for social care workers launched

Marie Curie national bereavement support service

This service is available to anyone affected by the death of a loved one at any time of their life. It provides free telephone emotional support from a dedicated volunteer for up to six weeks. The bereavement service is in addition to the charity’s regular telephone support line. Call the bereavement support line on 0800 090 2309.


Energy Project Plus is a service helping people to beat ‘energy debt’. They offer families lots of support and have links with lots of other services too….

Here’s a quick summary of what we can offer:


We’re still offering our LEAP home visit service which provides support with:


  • Funding for heating and insulation measures
  • Installation of Easy Measures including LED bulbs, Radiator reflector panels, Draught proofing etc
  • Help switching energy tariffs
  • Warm Home Discount applications (worth £140)
  • Priority Service Register
  • Benefits advice service

More info at:


We also have the ECHO scheme which offers fully funded boilers to owner occupiers with a broken gas boiler.

More info at:

Warm Homes Programme

And NEW this year – our Fuel Debt Advice Service – the team can apply to have energy debts removed.

More info at:

Collective Switch

We also have our Collective Energy Switch, which is a good one for staff to get involved with – it’s open to anyone and offers exclusive cheap energy tariffs three times a year. The registration window for the current round closes tomorrow for access to the October offers. The next round after this starts in January.

More info at:

All referrals can be sent to or by calling 0800 043 0151.


Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Passport signing
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability. 

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Contact Us

Cumberland House Surgery
Cumberland House Surgery
58 Scarisbrick New Road
Tel: 01704 501500
Fax: 01704 549382