Wednesday, 04 May 2022

Friends & Family Test - Feedback April 2022

Thank you to all that have shared feedback regarding your recent visit or experience of Cumberland House Surgery. 

 

During April 93% of the feedback was that the overall experience of our service was either 'Very Good' or 'Good'. 

Some positive comments included: 

"Friendly ,efficient staff and good communication"

"No waiting and treated very good so kind by all staff"

"Very good service right on arrival and during consultation."

"Very little waiting time. Reception staff friendly and professional and the nurse was friendly and professional"

 

We received 4 ratings of 'Poor' during the month of April, we have read and discussed the issues raised. All feedback is welcomed and will be actioned where and when applicable. 

 

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.

For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily