NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 11 November 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of September
92% of our respondents would recommend the service
3% would not recommend
5% don't know
| Responses | October | September | August | |
| 1 Very good | 131 | 123 | 127 | |
| 2 Good | 9 | 10 | 13 | |
| 3 Neither good nor poor | 2 | 6 | 4 | |
| 4 Poor | 6 | 3 | 1 | |
| 5 Very poor | 2 | 1 | 6 | |
| 6 Don’t know | 0 | 1 | 1 | |
| Total | 150 | 144 | 152 |
Comments resulting from FFT feedback
I used your new booking service & was able to get an appointment today with Mrs Cropper, who dealt very professionally (as she always does) with my
medical concerns. She has provided excellent advice/appropriate medication, from which I am already benefitting. This is everything one could hope for in a
local GP service.
Very efficient system and seen within the hour. I don't know the Dr's name, but very impressed.
Super efficient service. We went for flu jabs and were in and out in less than five minutes. The system was running like clockwork. The practice nurse was
excellent at giving pain free jabs too!
Same day appointment, straightforward process for making the appointment. Doctor O'Hara was very efficient but sensitive. Answered my many questions.
Made a referral. Many thanks
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test