NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 03 September 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of August
92% of our respondents would recommend the service
5% would not recommend
3% don't know
| Responses | August | July | June | |
| 1 Very good | 127 | 129 | 121 | |
| 2 Good | 13 | 19 | 22 | |
| 3 Neither good nor poor | 4 | 1 | 2 | |
| 4 Poor | 1 | 2 | 1 | |
| 5 Very poor | 6 | 0 | 2 | |
| 6 Don’t know | 1 | 0 | 0 | |
| Total | 152 | 151 | 147 |
Comments resulting from FFT feedback
Amazing communication from the reception team and speedy communication and treatment from the doctor.
Clear outline of reason for call and answers to my questions asked.
Have my health check and finished within 15 minutes. Both the receptionist and HCA are very nice.
Excellent service, and was very satisfied with answers to my questions,
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test