Making a complaint
We would like to resolve any complaints as quickly as possibly in person , with one of our managers, or via telephone if you would prefer.
If you would like to write a complaint , please address to Practice Manager at the surgery. You can send via email on firstname.lastname@example.org or via post. You can also complete one of our complaints forms , which you can download here Complaint form or our receptionists can give you a paper copy
You can review our complaint procedure here Complaints procedure
Alternatively you can contact the CCG complaints team direct, PALS & Complaints team, information is here PALS
Please complete a feedback questionnaire for our practice and pop it in next time you come to visit us. Our patient feedback is always appreciated Patient feedback
"Healthwatch Sefton is a free, independent & confidential service. Healthwatch helps individuals understand their rights and make informed choices, often acting as a catalyst for positive change within the NHS" call 0800 206 1304 https://healthwatchsefton.co.uk/
How patients and Sefton residents can find out more and get involved:
• Read an accompanying information leaflet for more details about the proposals
• Visit www.healthyliverpool.nhs.uk to share your views online and to find out more
• Facebook at: facebook.com/healthylvpool
• Twitter at: twitter.com/healthylvpool
Residents come for a ‘Big Chat’ in Formby
Over 40 residents attended their local health commissioner’s Big Chat event to have their say about the latest health plans for the area.
NHS Southport and Formby Clinical Commissioning Group (CCG) held its eighth event at Holy Trinity Church in Formby on Tuesday 20 June.
The CCG team gave updates on topics covered at previous Big Chats, so attendees could hear how their views had fed in to schemes and services including the organisation’s transformation programme, Shaping Sefton, its repeat prescription ordering scheme, Care at the Chemist and its recent review of community services.
New community services provider, Lancashire Care NHS Foundation Trust introduced itself to Southport and Formby residents with a presentation focusing on what local people and patients can expect from the trust in the future to improve their care. Lancashire Care took over the running of these services on 1 May 2017.
Looking to the future, a series of table based discussions explored people’s thoughts about some new ideas to make services more efficient and effective. Guests heard from chief finance officer, Martin McDowell about the financial challenges that the CCG faces and how it plans to balance the books amidst ever tightening budgetary constraints faced by the CCG and the wider NHS.
Residents were surprised to hear how much certain treatments cost the NHS per patient from an MRI scan of their brain at £188 to a liver transplant at £35,000. The aim was to get people thinking about the cost of healthcare and the difficult choices the CCG has to make when planning spend for the financial year ahead.
Dr Rob Caudwell, chair at the CCG, said: “The event was an opportunity for us to tell people how some of the schemes that we have rolled out this year have improved people’s quality of care as well as ensuring we are being more cost effective.
“At our Big Chat last year we asked for people’s views on those schemes, like the repeat prescription ordering scheme so it was good to give people the results of that and show the potential savings so far along with the feedback from patients. Big Chats are worthwhile events and we really do value people’s opinions so we would welcome you to come along.”
The CCG will hold its ‘annual review meets Big Chat’ event on Tuesday 12 September 2017 and more information will be available on its website nearer the time. People can register their interest by emailing email@example.com or calling 0151 247 7000.
Neighbouring NHS South Sefton CCG will be holding its Big Chat event on 11 July 2017 at Bootle Cricket Club on Wadham Road in Bootle.
Minutes from PPG meeting 2.11.16 PPG minutes
Patient Participation Group
If you would be interested in joining our Patient Participation Group we would be delighted to hear from you. Please leave your details at reception and you will be invited to our next meeting.
We are always interested to get feedback about how we can improve the services we offer.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
Healthwatch Sefton want your feedback on out patient services in the local area Healthwatch.pdf
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.