Consultations are by appointment which can be made in person or by telephone during surgery hours. You may consult any of the doctors but it's probably beneficial to keep to one who knows you best. A receptionist will offer you the next available appointment but please let them know if you feel the problem is urgent, and we will do our best to see you at short notice.
If you can't keep an appointment, please let us know so that we can offer it to someone else.
All S&F residents are now able to access the 7 day service , based at The Family Surgery. These appointments are offered Monday - Friday 5-8.00pm as well as Saturdays and Sundays. Our receptionists can give you more information on this as well as book you appointments.
Making Online Appointments
To increase patient access to our services we offer a 24 hour online appointment booking system. First of all you must register to use the internet appointment booking facility. Ask the receptionist for a registration form, which provides the information you need to register to use the internet facility. After initial registration, the system will allow patients to book, cancel or check appointments on the Web, whatever time or day and send you immediate confirmation of the booking. You will automatically be added to the appointment list, so there is no need to re-confirm by e-mail or telephone - just arrive promptly on the day!
Once the registration process is complete, you can log on to the appointments systems using your individual patient number and password, and will be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available.
You can also now sign up to the new NHS APP, which doesn't involve any completion of forms in the practice). You can download this app in the app store on your smart device.
You can request a telephone consultation with a GP – the receptionist can take your details and the GPs will ring you back to discuss your concerns.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.