Monthly Spotlight
Each month we will display in surgery and add to our website a spotlight on a local service or offer to help our patient population connect with the local community.
For the month of July we will give you information on Friends and Family Test.
The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.
The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Paper slips can be found around surgery to complete the friends and family test. This anonymous and can be handed to our receptionists.
Thank you.
Cumberland House Team