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Practice Policies/GDPR

Sharing your Data, it's your choice https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/other-ways-to-manage-your-choice/

Opt out info  opt out form

GDPR 2018

All telephone calls are recorded at Cumberland House Surgery

Accessing GP Services young adults

Your on line GP record

Fair Processing Notice

Summary Fair Processing

Access to Record poster

SAR's electronic sign up

Access to records application form    (please note you can apply for access via email once this form is completed. Email to gp.n84005@nhs.netBefore records are provided you will need to produce photo ID in the practice. ALL RECORDS WILL TAKE UP TO 30 DAYS TO SUPPLY IN ACCORDANCE WITH GDPR)

Child friendly info leaflet

National Opt Out Data Programme - read here how you may be affected https://digital.nhs.uk/services/national-data-opt-out-programme

NHS Constitution

NHS Constitution

 

DNA Policy

DNA

DNA Practice Policy

NAMED GP

The 2015-2016 GP contract in England now requires the named accountable GP to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP's clinical judgement) to each of their patients.

The role of the named GP will not:

  • take on vicarious responsibility for the work of other doctors or health professionals;
  • take on 24-hour responsibility for the patient, or have to change their working hours:
  • imply personal availability for GPs throughout the working week;
  • be the only GP or clinician who will provide care to that patient.

The contract remains 'practice based', so overall responsibility for patient care has not changed.

The named GP is largely a role of oversight, with the requirements being introduced to reassure patients they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.

There is no condition within the requirement for patients to see the named GP when they book an appointment with the practice.

Patients are entitled to choose to see any GP or nurse in the practice in line with current arrangements.

IF YOU WISH TO KNOW YOUR 'NAMED GP' BEFORE YOUR NEXT CLINICAL CONTACT PLEASE ASK NEXT TIME YOU VISIT US, OUR RECEPTION STAFF CAN GIVE YOU THIS INFORMATION

Fair Processing Notice

Fair Processing Notice

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. Click here to read a copy of our Publication Scheme.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Complaints Form

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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